Posted on :
2 Dec, 2022
2 Dec, 2022
To effectively handle the cancellation process when a customer cancels a service or product . Ensures that services are timeously cancelled, third parties and that hardware is collected on time
Job Title: Coordinator cancellations (must have Telecommunications exp)
Duties & Responsibilities:
·Manage the communication and coordination of customer cancellations, including scheduling, FNO deactivation, transportation, collection of equipment etc.
·Manage SLA process including monitoring, escalations and reporting.
·Process cancellations, returns, relocations, cancellations, credits, quotes and invoices.
·Provide additional reports on SLA breaches and how to prevent these going forward.
·Assist internal customers (contact centre agents). This could be answering a question, being available for a warm transfer, assisting a customer with a complex problem or training on processes and procedures.
· Ensure the effective resolution of complex problems either within the team or through an escalation process.
·Ensure that all processes and documentation is complete so that the company does not pay unnecessary fees to third parties or create a poor customer experience.
·Compile and present reports to management as required.
·Deal with problem situations and project work timeously and efficiently, displaying effective time management and time allocation according to project deadline.
·Keep accurate records of cancellations and schedules.
Desired Experience & Qualification:
·Minimum of a 3year Diploma/Degree in commerce (Marketing/Communication) or related
·Preferred Qualification – Project Management Diploma
·Minimum of 2 years’ experience in an area of specialisation; with experience in supervising others
·Experience working in a medium organization
Should you not receive a response within 10 working days, please consider your applicaion as unsuccessful
For any enquiries, please call 012 346 1950
Package & Remuneration:
R300k – R400k pa