Multichoice South Africa: Africa Terrestrial Operations Manager

MultiChoice is a South African company which operates the DStv satellite television service, the main satellite TV service in Sub-Saharan Africa. Multichoice South Africa recruits Africa Terrestrial Operations Manager

MULTICHOICE SUPPORTS THE PRINCIPLE OF EMPLOYMENT EQUITY

VACANCY: AFRICA TERRESTRIAL OPERATIONS MANAGER
(BTD Division)

LEVEL G

THIS POSITION IS OPEN TO ALL

(Persons with disabilities are encouraged to apply)

This position is open to the Employee Referral Scheme – up to R5000.00
CONTEXT:
(External and internal factors which influence the work environment, taking future conditions and strategic requirements into account)

• Diverse, multinational organization,  participative, empowerment driven culture complex, regulated, competitive industry
• Local and international Pay-TV Industry
• Move to multi-platform delivery of paid content
• Rapid industry change
• Rapid technological change
• Service providers (program, satellite and terrestrial signal delivery services)
CUSTOMERS:
(External and internal individuals or groups to whom products, services, programmes and information must be provided)

• Subscribers
• SA Ops, Content, iTV, Africa Division, M-Net/SS, Global Access, Deukom, DMX etc.
• The Technology Operations management team and BTD
• All other BTD departments
• Equipment suppliers
• Service providers local and international
• Channels (Local and International)
• Channel Operations
• Sentech
• DSTV Mobile Africa

OUTPUTS:
(Products, services, programs and information which the individual must provide to both the internal and external customers, to accomplish the organisation’s mission and strategy)

• Ensure world-class service levels for all Terrestrial Operation broadcast services.
• Optimized resource utilization (bandwidth, equipment, staff, operational costs )
• Ensure effective implementation of new services and software/hardware on various Broadcast platforms.
• Ensure sophisticated monitoring and quality control procedures
• Established and maintained operational recovery processes within Terrestrial Operations
• Established and maintained Disaster Recovery platform where applicable
• Compiled, controlled and monitored budget for Terrestrial Operations
• Effective communication up & down
• Overall responsibility and ownership and rapid resolution of Terrestrial Operations service/platform issues.
• Established and implemented and maintained operational processes to achieve optimum service levels:
o Terrestrial Infrastructure operations (Digital and Analogue)
o Analogue Encryption Platform
o Command Centre monitoring tools
o CRR receive and routing infrastructure
• Managed Terrestrial Operations related projects
• Managed Africa Based infrastructure
• Contracts management with service providers
• Adopted Best Practices in Technical Operations to achieve:
o Managed product monitoring (uptime, down time)
o Change control and problem solving processes
o Database management (event and fault logging)
o Streamlined processes and operational efficiency and cost effective delivery
o Standard Operating Procedures
• Established and maintained recovery processes
• Management Reports
• Ensure Corporate Governance process are followed
• Management of BBBEE profiling relevant to Terrestrial Operations
FUNCTIONAL COMPETENCIES:
• High level of MultiChoice-relevant technology operations knowledge
• Best practices for Head-end operations
• Satellite RF operations
• Terrestrial RF operations
• CA systems
• Monitoring practice
• Computer Literacy
• IP Networks
• Link Budget Planning and analysis
• Satellite Provider knowledge
• Financial knowledge
• Market and Subscriber knowledge
• Channel supplier knowledge
• HR understanding
• IT understanding
• Pay TV Industry
• Analogue and digital television systems
• Effective financial management skills

BEHAVIOURAL COMPETENCIES
• Strong leadership under high pressure
• Strategic thinking
• Listening
• Analytical thinking/problem solving under extreme pressure
• Assertiveness
• Questioning
• Decisiveness
• Planning & Organising
• Idea Generation
• Information processing
• Attention to detail
• Initiative
• Negotiation
• Analysis
• Verbal and written communication skills
• Interpersonal skills at high levels
• Ability to handle conflicts
• Staff development
• Relationship Building
• Ability to function effectively under adverse conditions
• Diplomacy
• Innovation
• Performance driven
• Self development orientated
• Flexibility and Adaptability
• Integrity
• Deadline driven
• Tenacity
• Cultural sensitivity
• Proactive approach

Qualifications
• Engineering Qualification
Are you interested in this dynamic and challenging position? Please e-mail your CV to Ntombiningi Ngubo at nngubo@multichoice.co.za.

CLOSING DATE:  02 July 2010

PLEASE NOTE:

1. HR IS NOT RESPONSIBLE FOR COPIES OF YOUR CVs. SHOULD YOU WISH TO SUBMIT A CV, PLEASE MAKE SURE THAT YOU KEEP THE ORIGINAL.

2. KINDLY STATE WHICH POSITION YOU ARE APPLYING FOR WHEN SUBMITTING YOUR CV.