SHR Recent Available Job Opportunity – Apply Now!

SYNERGY HR SOLUTIONS LTD is a human resource consulting and business Solutions Company. Started operations in 2010 and incorporated in 2016. Synergy HR Solutions Ltd and its national diverse staff of seasoned professionals represent a passion for service delivery in business..

 

 

 

 

 

Job Title: Rooms Division Manager
Location: George – Knysna
Salary: R30 000.00 – R35 000.00 Per Month
Job Type: Permanent
Sectors: Hospitality, Human Resources, Property
Reference: Hospitality

 

Vacancy Details

Duties:

• Ensure the efficient running of the following departments:
  • Guest Relations
  • Concierge
  • Reservations
  • Front Office
  • Housekeeping
• Maintain the management of the HOD’s in your Division with regards to:
  • Performance management
  • Discipline
  • Coaching and Development
• Ensure that:
  • There is effective communication amongst the departments in the Rooms Division, and the Property
  • All information from Groups Support Services is passed down to all the employees reporting to you
  • Groups Support Services is aware of incidents or changes on the property
  • All stores are managed, classified, labelled, secured and packed as per the set standards

 

Operations

• Perform regular walkabouts of the property
• Deal with escalated guest complaints from the Rooms Division
• Ensure that BOH and FOH areas are of the same standard
• Administration
• Evaluate public guest opinions through online portals
• Investigate all guest complaints for the property
• Initiate programs, policies and procedure to mitigate the possibility of further complaints

 

Financial

• Spot-check the stock takes of all departments in the Rooms Division to ensure that proper procedures are being followed
• Ensure that Purchase Order procedures are followed (quote, authorisation, delivery, and payment)
• Ensure that the Package Potentials and Headcounts within your Division are always within optimal levels to ensure maximum productivity within the budget

 

Human Resources

• Hold regular on-the-job training and coaching sessions
• Conduct probationary and performance reviews timeously
• Accurately complete HR Status forms and submit them before the deadline
• Ensure that the dress code procedures for the Rooms Division are in place and followed
• Manage your staff files

 

Candidate Requirements

Requirements:

• Grade 12 / Matric
• Diploma in Hospitality Management
• Minimum of 5 years’ experience in a similar role
• Driver’s license with own reliable transport
• Must be computer literate and proficient with Opera and/or Nightsbridge
• Must be familiar with all duties and procedures in the Rooms Division of a Hotel

 

To Apply

Click Here!

Application Deadline: April 07 2024