Standard Bank: Business Centre Manager (All Provinces)

Posted on :

2 Nov, 2015

Category :

Banking Jobs in South Africa

About The Position
Job ID: 11878
Job Purpose:
To lead the team of Account Executives in order to achieve Business Banking objectives.
To drive and manage the profitable delivery of a proactive, value adding sales, solution and service platform through the Business Banking Centre in order to grow and retain high-value business.
To leverage and optimise resource capacity and market potential within the Business Centre.
To manage operational risk for the Business Banking Centre within the regulatory and compliance framework of the Bank.
To maximise Business Banking growth, retention and profitability targets for the Business Centre.

Key Responsibilities/Accountabilities:
Transaction-led acquisition
Allocates sales budgets in line with local market dynamics.
Drives and supports the Business Centre team to achieve all sales targets.
Supports the Business Centre team to translate the sales growth objectives into clear sales tactics and regularly analyses management information (MI) to inform and strengthen the sales tactics.
Measures, tracks and manages sales targets and performance for the team on a daily, weekly and monthly basis.
Facilitates partnerships with the Local Market stakeholders and other business stakeholders (e.g., Vehicle and Asset Finance; Business Online; Standard Bank Financial Consultancy (SBFC); Standard Bank Insurance Brokers (SBIB) etc.] to leverage leads, cross-sells and business growth opportunities.
Effectively implements the customer value chain analysis (CVCA), and Business Development Committee (BDC) initiatives.
Ensures effective on-boarding of customers to ensure active and profitable customer relationships.
Drives initiatives that support growth in the Black Small Medium Enterprises (BSME) lending book and transformation of the customer base.
Drives effective pipeline opportunity management.
Drives and supports all sales campaigns through the daily tracking of sales performance as well as implementing remedial actions.
Tracks and manages the performance contribution of staff.
Ensures effective use of the Customer1st system as a lead, query and complaint management tool.
Manages work list queues to ensure items are actioned within agreed timelines, and/or re-assign staff to different queues to ensure work completed within agreed timelines
Ensures staff are appropriately reflected on the organisation structure for distribution of work items to the correct staff/teams
Monitors and manages the performance of team members, as it relates to Leads, Queries and Complaints management.
Coaches staff on the required behaviours to support the Customer1st system.
Economic profit
Responsible for the achievement of financial budgets of the Business Centre through optimal growth of balances, margin management and revenue streams.
Allocates financial budgets in line with local markets dynamics.
Implements and controls the pricing tactics and parameters for the Business Centre in line with pricing policy and financial targets.
Measures, tracks and manages sales targets and budgets for the Business Centres.
Approves and/or makes recommendations for all pricing concessions outside the Account Executive mandate.
Responsible for managing controllable costs of the Business Centre within agreed budgets.
Ensures recovery of all revenue generating fees by monitoring the financials in order to ensure that performance correlates to economic profit. Monitors recovery of initiation fees, review fees, adherence to pricing guidelines and reversals.
Drives and monitors the financial performance of the relevant Business Centre by timeously addressing performance gaps.
Value proposition implementation
Drives and supports the Head: Business Markets (name of province) in the execution of the Business, Mid-Corporate and AgriBusiness customer value pr

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