Posted on :
22 Jan, 2021
22 Jan, 2021
Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa’s leading financial service providers. Our portfolio includes short-term insurers, a long-term insurer, health insurance as well as an insurance and personal finance comparison platform. Our origins date back to 1 June 1985, and we have since grown into a group of subsidiaries that includes some of South Africa’s most loved and recognizable brands.
We exist to continuously find better ways to give people peace of mind, whether it is to protect what they own, their loved ones or their greater ambitions and life plans. We bring customer-focused innovation and service excellence to the financial services industry. We’re an undivided team who believe in leading through technology and pushing past their limits. TIH is owned by BHL (SA) Holdings Limited. BHL has a vast global footprint.
Job Title: Manager: Claims Business Insurance
Location: Gauteng Area, Gauteng, South Africa
Reference #: M:CBI08/10/2020
Contract Type: Permanent
Salary: Market Related
Successfully implement operational plans in context of the commercial insurance business plan to assist in achieving the required operational results.
Oversee an operational area with guidance from senior colleagues. Could involve responsibility for development or delivery (or both).
Ensure that operational activities are consistently executed according to operational and quality standards and manage exceptions proactively to meet or exceed customer expectations.
Maintain and renew a deep knowledge and understanding of the organization’s policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards. Identify, within the team, patterns of non compliance with the organization’s policies and procedures, and with relevant regulatory codes and codes of conduct, taking appropriate action to report and resolve these and escalating issues as appropriate. Continually monitor and review the operational standards (Operating Procedures) to maintain the correct quality of operational activities and stimulate continuous improvement. Ensure that non-conformance and variances within the function is rectified as a high priority.
Contribute to stakeholder engagement through identifying stakeholders, finding out their needs/issues/concern and reacting to these by arranging meetings and events and drafting supporting materials to promote understanding and commitment. Engage with all relevant people/other departments in the claims business and co-ordinate relevant inputs (people, systems and processes) to achieve or improve the required results (on time and according to the relevant quality standards).
Leadership and Direction:
Communicate the actions needed to implement the function’s strategy and business plan within the team; explain the relationship to the broader organization’s mission, vision and values; motivate people to commit to these and to doing extraordinary things to achieve local business goals. Support the Team Leaders by sharing knowledge, information and problem-solving recommendations to achieve the required operational results.
Develop and propose own performance objectives; take appropriate actions to ensure achievement of agreed objectives, using the organization’s performance management systems to improve personal performance. Manage and report on team performance; set appropriate performance objectives for direct reports and hold them accountable for achieving these, taking appropriate corrective action where necessary to ensure the achievement of team / personal objectives. Develop and monitor performance standards accordingly in order to improve individual and operational performance. Plan, schedule and review workload to improve productivity by measuring results against targets. Establish goals and objective for self and team and implement and measure accordingly to support or improve job performance (experience, ability, competence.)
Improvement / Innovation:
Identify shortcomings and suggest improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management program with guidance from a project/program manager.
Insights and Reporting:
Prepare and coordinate the completion of various operational data and analytics reports.
Track budgets and report variances to more senior colleagues. Control all associated operational cost in accordance with the annual budget.
Personal Capability Building:
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Grade 12/ SAQA Accredited Equivalent (Essential);
FAIS Regulatory Qualification (Essential);
RE 5 (Essential);
Relevant 3 year Business or insurance industry related degree / diploma in management (Advantageous);
Class of Business Certification (Essential); STI Qualification (Essential); RE 1 (Advantageous)
4 to 6 years experience in a decision making position within the financial industry (Essential);
4 to 6 years experience in the Financial/Insurance Industry (Essential)
2 to 4 years experience in managing others and managing managers (Essential)
*SAQA Accredited Equivalent* – It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application.
Financial Sector Conduct Authority (FSCA)** competency requirements: FAIS recognized qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA (where applicable) – As a registered Financial Service Provider, we are mandated to ensure that all our representatives are always and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. TIH is committed to an organizational culture that recognizes, appreciates and values diversity & inclusion.
Internal Applications: This role is graded at C-Lower. Should you apply and you are currently employed at a higher grade and are found successful, your total reward package may be impacted.
Should you not hear from our team in 30 days, kindly consider your application unsuccessful.
Unlock your greatness & be unstoppable
What we offer:
TIH offers an exceptional benefits programme, and competitive compensation packages. You have options for Life Cover, Disability Benefits, Provident Fund, Medical Aid, and more. Office benefits include free undercover parking, free Wi-Fi, ATMs, an onsite gym, subsidized meals, convenience store, coffee shop, an on-site Dischem store, free seasonal fruits – every day, and an Active Access walking programme.
Application Deadline:: 27/01/2021