Posted on :
9 Jul, 2014
9 Jul, 2014
Overview
The Group Systems and Support Services Division within the dti have a vacant position for an ICT Help Desktop Services which is now open for applications.
Duties
Handle customer requests, problems and queries.
Restores services availability with minimal interruption
Manage incidents (Classify, register, resolve or escalate unsolved incidents)
Assign incidents to the relevant support technical staff
Assess impact and urgency of the incidents
Register and update customer information
Provide overall IT support on Hardware Software platforms
Requirements
National Diploma in Information Technology
1-2 year experience in the ICT Industry,
Experience in :
User account management;
Telephone Administration;
Hardware support;
Network support; and
Exposure to unified messaging
How to Apply
Post Number | GSSSD/Tech Serv 016 |
Job Title | ICT Help Desktop Services |
Division | Group Systems and Support Services Division |
Business Unit | Office of the Chief Information Officer |
Job Type Classification | Permanent |
Location – Town / City | Pretoria |
Location – Province | Gauteng |
Remuneration | Commencing salary: R227,802 per annum (excluding benefits) |
Equity Requirement | In terms of the dti’s EE requirements, preference will be given to Asian and White female candidates and persons with disabilities. |
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