Michelle Tuck cc t/a Staff Solutions Recent Available Job Opportunity- Apply Now!

Posted on :

23 Nov, 2023

Category :

Customer Service Jobs in South Africa

Staff Solutions is a bespoke recruitment agency founded in 2004, with a national footprint.  Our team provides both permanent and temporary recruitment services to the majority of industries/sectors throughout South Africa.  We are open to international recruitment too.  Staff Solutions offers “old-fashioned recruitment ethics and values “, in an advanced technological environment.  We pride ourselves in keeping up to date with technological advances, but still retain the personal touch with both our clients and candidates.  If you are a General Manager or a General Worker, your application is important to us.





Job Title: Customer Liaison Officer
Location: East Rand
Salary: Market Related
Job Type: Permanent
Sectors: Manufacturing | Automotive
Reference: JHB000072/SM


Vacancy Details

Our client in the Automotive sector is looking for a Customer Liaison Officer to join their team in the Eastern Suburbs of Johannesburg.


Job Purpose:

To ensure smooth sales operation and satisfactory customer service to all our customers (internal and external).


Minimum Requirements:

  • Grade 12 or equivalent
  • A minimum of 2-3 years Call Centre and Customer Service experience.
  • Must be IT literate, and proficient specifically in Microsoft Office (Excel), Sales Force and SAP.


Major Responsibilities and Key Results Areas:

Order Processing

  • Contacting customers daily as per calling schedule.
  • Receive calls & orders from customers.
  • Liaison with the Business Representative.
  • Receive and action work instruction/s from Business Representative.
  • Check account status, credit viability and limits.
  • Check stock availability and advise customer.
  • Generate orders on SAP as per generate order procedure.
  • Release order (invoice generation) for shipment and FLO.
  • Advise Warehouse & Distribution Manager, supervisor and Value logistics supervisor on orders not released.
  • Control special, late and same day deliveries by recording these deliveries on the special/ late delivery book.
  • Advise customer of planned delivery time.


Process Claims

  • Actioned by customer liaison officer directly/or only from the business representative.
  • Generate order on SAP as per claims procedure.
  • Generate order on SAP as per rotation procedure.
  • Generate instruction on SAP as per Check & charge procedure.
  • Release order (invoice generation) for shipment and FLO (Feedback Logistics Optimizer).
  • Oversee daily general admin duties to support all customer services function


To Apply

Click Here!

Application Deadline: December 23 2023

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