Accenture Nigeria: Operational Learning Lead

Posted on :

3 Apr, 2010

Category :

Administrative Jobs in South Africa, Logistics Jobs in South Africa

Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture South Africa recruits an Operational learning Lead to be based in Woodmead South Africa

Job Title: Operational Learning Lead-00090906


If you join Accenture you can make great ideas happen for some of the world’s most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results. Choose a career at Accenture and enjoy an innovative environment where challenging and interesting work is part of daily life.

Job Description

Consulting professionals at Accenture belong to one of three workgroups: Management Consulting, Systems Integration Consulting or Technology Consulting. These workgroups enable us to deliver the increasingly specialized skills that clients demand while providing our people with varied career opportunities.

Our management consultants have the opportunity to work and collaborate with colleagues from across the full spectrum of consulting activity: identifying and creatively solving complex problems, designing and re-engineering critical processes, and fundamentally transforming the way a company operates. Our management consultants are more than just theorists – they turn theory into action. Acting as trusted advisors to our clients, they work directly with FORTUNE© Global 500 companies across many different industry sectors. They concentrate on getting a holistic view of a client’s business and industry environment and use their expertise and critical thinking skills to design and deliver realistic, achievable business strategies and solutions that address key client priorities.

Much of the work we do is at the cutting edge of innovation and thinking. We involve our consultants in publishing and sharing this knowledge as thought leadership to benefit clients, industry and fellow colleagues.

Learning & Collaboration professionals design and develop learning and collaboration strategies including courses and curricula as well as tools that focus on innovation and rapid content sharing.

As a Management Consulting Manager, you will be at the core of shaping and delivering business transformation projects to respond to our clients’ business challenges. You are likely to lead a range of activities from identifying client value creation opportunities to project managing the business solution implementation.


¨ Make decisions with regards to issues, resolutions, resources, etc.

¨ Ensure that issues are resolved timeously

¨ Escalate to Learning Lead

¨ Ensure that communication to all parties has taken place

¨ Prioritize daily workload (e.g. projects, maintenance, crisis’s)

¨ Perform resource planning

¨ Assist with scheduling team members

¨ Assist with recruiting team members

¨ Ensure optimum pyramid structure

¨ Team Conflict resolution

¨ Career development including ensuring that training is scheduled timeously and at the most optimal time

¨ Ensure knowledge transfer and cross-skilling

¨ Ensure staff performance reviews are completed timeously and accurately

¨ Manage promotions and salary increases

¨ Plan and implement continuous improvement initiatives

¨ Determine team staffing requirements

¨ Manage costs (e.g. stationery, payroll, contractor, vacancies, expenses)

¨ Create and manage baseline extension contracts

¨ Ensure accurate time reporting

¨ Ad hoc activities as required

Delivery work

¨ Development of all types of training material (Product knowledge, Process or system related material e.g. SAP, Soft skills training, management training, etc)

¨ Design and development of blended learning interventions

¨ Facilitation and delivery of all types of training including systems

¨ Liaison with project team members

¨ Strong interaction and involvement with Clients and Subject Matter Experts

¨ Work within specified deliverable standards

¨ Work within a team environment, many time at the client site

¨ Manage client expectations

¨ Manage client relationships



¨ Matric and/or Post Graduate qualification (an advantage)

¨ Clear understanding of adult learning principles

¨ More than 5 years relevant experience

¨ Experience in full training life cycle will be advantageous (Analysis, Design, Development, Implementation and Evaluation of training material)

¨ Experience with working in self organizing teams

¨ Exposure to technologies: SAP, Oracle, Microsoft, Java

¨ Supervisory experience


¨ Strong MS Office skills

¨ Good Presentation, Facilitation and Trainer skills

¨ Change Management skills

¨ Good Project Management skills

¨ Strong oral and written communication skills

¨ Problem Solving skills

¨ Strong interpersonal skills

¨ Good analytical/diagnostic skills

¨ Knowledge of different training methodologies

¨ Good instructional design and writing skills

¨ Good relationship building

¨ Quality Management principles

¨ Ability to motivate and create enthusiasm in others

¨ Resilience – must be able to be flexible and work under pressures

¨ Emotional Maturity

Professional Skill Requirements
• Solid financial acumen and financial analysis and diagnosis skills.
• Very strong analytical and problem-solving skills.
• Adept at using experience and knowledge of industry, geographic and technology trends to assess and shape business solutions.
• Effective leadership and management skills with a proven ability to mobilize and energize project teams to deliver results.
• Strong executive level relationship building skills.
• Ability to create and deliver high-impact communications to senior audiences (written and oral) and facilitate complex discussions.

[Optional general training message:]
All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You’ll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with team-mates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Business Analysis

Primary Location
South Africa-Woodmead



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