ManpowerGroup SA Available Job Opportunity – Apply Now!

Posted on :

26 Oct, 2022

Category :

Administrative Jobs in South Africa

Our client is urgently looking for an IT Asset Coordinator that will be responsible for the cell phone, physical IT asset and device analysis management across the organisation and to act as a single point of contact for internal and external stakeholders.





Job Title: IT Asset Coordinator
Location: JHB – Northern Suburbs
Reference: FRP002386-MAR-1

Job Summary:
Duties & Responsibilities:
Manage the Cell Phone function across the organisation
Develop and deliver quality working programs to meet customer and user specifications
Manage user contracts i.e. Data, Voice, SMS and contract renewals
Manage and continuously monitor the usage of cell phones and analysing trends or discrepancies.
Manage centre bills and compliance with centre managers and administrators
Follow up daily on user queries, soft lock, abuse and unlock locked cell phones
Block stolen devices, inform the cell phone carriers, update asset register and Configuration Management Data Base (CMDB) on the relevant platform.
Manage the process of activating sim swaps, new sim cards as well as terminating sim cards on behalf of business
Manage any application of contract transfer from Company to personal contract in accordance with the agreed upon processes
Responsible for cell phone device provisioning, troubleshooting, and lifecycle management
Decommission unused devices and contracts as per company policy and remove them on the asset register
Perform benchmarking on prices and improvements with other companies and propose suitable contracts
Single point of contact for the purchasing/upgrades of cellular accounts/contracts as per Company policies and process, with Procurement
Validate and maintain monthly invoices from telecom vendors, usage report and costs
Deploy and support cell phone applications to enterprise cell phone device operating systems
Participate in various smartphone upgrade projects and facilitate testing the proposed devices
Actively resolve enterprise and handheld issues
Adhere to Call Logging Processes and Procedures
Manage inventory and assignment of devices and sim card to the correct people and departments
Assist with account reviews, invoicing, disputes, reconciliation and payment approvals
Develop and maintain end user and cell phone helpdesk documentation and provide training on how to use various telecommunications equipment and software
Configure cell phone devices using the corporate standard, set the device up or extend the line to test device functioning
Manage cell phone and Physical IT asset duties according to company policies and procedures
Maintain accurate records of phone lines, third party delivered devices and services to adequately manage the inventory of equipment, including moves, changes, repair work and of items placed or removed from inventory.
Adhere to the cell phone device management process and liaise with the Security teams to put in place proper Cell Phone Device Management software and controls

Administer and maintain all reporting and registers
Track all Physical IT asset movements end to end and upstate on the respective registers as well as on the master CMDB on the relevant platform
Maintain and Support monitoring and reporting of SIM Cards, APN solution and internet/data
Compile and distribute monthly reports to the Centre managers on the usage and queries
Report the utilization of data and minutes and propose suitable packages for users
Perform monthly billing analysis for several data carriers for plan assignments minimize monthly costs.

Create and maintain internal and external stakeholder relationships
Manage company cell phones and liaise with service providers regarding upgrades, new applications, SIM swops, monthly usage analysis and handset replacements
Support and train centre managers to effectively manage active services
Follow up on Vendor queries such as invoice disputes, incorrect billing and credits
Follow up on new orders or cell phones repairs on weekly basis
Liaise with finance regarding invoices and follow-up in terms of whether they have been processed and paid
Remotely assist customers with any problems
Liaise with and maintain effective communication with all branch managers
Liaise with cell phone operators regarding any hardware faults

Minimum Requirements:
4 years’ experience in an IT Service Desk or Call Centre role, preferably in the Telecommunication space of which 2 years’ experience must be within an ITIL aligned asset managed environment

Business Intelligence certificate
Relevant IT diploma/ degree (Advantageous)
ITIL certificate (Advantageous)
**Please Note: Only shortlisted candidates will be contacted**

Package & Remuneration:

To Apply:

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