Microsoft South Africa Recruits HR Operations Manager

Global HR Operations (GHRO) provides support for Microsoft’s HR function and is chartered with improving the employee experience, increasing scale and reliability, and providing a platform to effectively deliver HR programs around the globe. GHRO supports an employee base of 90k+ across 100+ countries and provides services in the following core categories: employee self-service & customer support, core HR operations (HR data administration, onboarding, leave administration, staffing, learning & development, etc.) and process optimization.

The Area HR Operations Manager is an integral member of the HR Operations organization and plays a key role in the delivery of high quality HR Services to business leaders, managers and employees, as well as to the HR Community. This role will be responsible for delivering high-quality execution of core HR operations and driving an agenda of continuous improvement with the Time Zone HR Operations Director and Area HR Director.

To be successful in this role, the individual in this position should be able to demonstrate proven capabilities in the following areas: analytical problem solving, global process management, communications, setting goals and expectations, optimizing resources and budgets, working across organizational and Area boundaries, enabling, vendor management, customer services management, change and project management.

Key Accountabilities:
HR Operations and Execution
Overall responsibility for core HR operations service delivery within the Area and to manage overall service delivery performance through direct accountabilities of an operations team
Responsible for establishing and maintaining a customer oriented culture within the operations team that continuously strives to resolve customer needs on first point of contact and evangelize self-service offerings
Ensures process and operating procedure documentation is effective and in place at all times and operate business continuity and disaster recovery plans are established and maintained
Oversee rollout and ongoing adoption of service network KPIs and metrics within the Area
In partnership with the Corporate Business Excellence team continuously identify areas of process improvement and future investment to drive efficiency and improved employee experience (e.g. more relevant self-service content, streamlined processes, etc.); partner with time zone and global teams to implement changes and enhancements as appropriate
Act as a point of issue escalation for problems within HR Operations and work with relevant parties to reach resolution
Analyses data, share and engage with stakeholders, prioritize and act on opportunities for improvement
Sets up Service Level Agreements with stakeholders where appropriate
Drives HR Operations ROB with internal and external stakeholders with a strong focus on continuous improvement of services

Team Leadership 
Manage all aspects of the Area operations teams, including estimating resource needs, securing and onboarding resources, and serving as escalation point for questions and issues, managing vendor relationships and holding vendors accountable for service delivery standards
Accountable for overall resource allocation (load balancing) across the Area to achieve service delivery goals while maximizing efficiency gain
Active member of the Time Zone Service Network Leadership Team and will be accountable for ensuring an effective balance between global, regional and local consistency to deliver against objectives
Consulted around career planning, staffing, and promotion efforts for Area HR operations personnel
Set standards for and direct management of Area HR Operations budget

Engagement with HR Leadership and Teams
Establish and maintain an effective engagement model aligned to the HR rhythm of the business (ROB) that includes Area HR Leadership Team (Area HRLT), Area HR Teams and other key stakeholders
Establish and maintain service quality commitments (standards) in agreement with HR partners at the Area and country level
Active member of Global HR Operations COE through sharing of best practices with other time zones/Areas

Skills and Qualifications
Experience in HR Shared Services and HR Operations Processes
Prior experience in consolidating HR operational work across geographies (shared services)
Third-level education with relevant qualification in Operations, Human Resource Management, or Customer Service preferred
Prior experience and application in change management is a key attribute
Proven ability to communicate effectively and influence at all levels across the organization is essential
Possess initiative & drive; with strong desire to continuously improve processes & deliver against agreed objectives/ service levels
Ability to work effectively in a matrix and virtual environment and building strong relationships with stakeholders is essential
Strong problem analysis and solving skills, demonstrating ability to consider implications of complex problems and solutions and taking necessary actions to resolution
Proven track record of leading a team of individuals, regardless of formal reporting relationships, aligning team members towards a desired objective and high performance
Strong HR systems aptitude and sound knowledge of Microsoft Office Suite
Open to potential relocation

 
Education and Experience
Education Level Required Bachelor’s degree in Business or Human Resources, MBA is a plus
Years of Experience Required 8-10 years of relevant work experience in multi-national environment

Microsoft is an equal opportunity employer and promotes diversity in the workplace

Click here to apply online