Pple Group Recent Available Job Opportunity – Apply Now!

We enable economic and people growth by matching human capital and services with business requirements. Our deep industry expertise, strategic client relationships, and tailor-made solutions within our 5 distinctive brands allow us to provide meaningful and rewarding employment to our staff.

Job Title: Officer, Client Liaison
Location: Cape Town
Salary: Market Related
Job Type: Permanent
Sectors: Hospitality
Reference: WCHEALTH

Vacancy Details

Job Function

To liaise with and attend to client / customer queries in an efficient and effective manner to ensure quick resolution, optimal client / customer satisfaction and enhanced client / customer relations.

Key Performance Areas

• Deliver work activities according to set standards in order to satisfy customers.
• Execute work activities effectively and efficiently in order to maximise financial performance.
• Attend learning initiatives to improve work quality and enhance own skills.
• Own and live up to the company values.
• Execute own work according to set operating procedures service level agreements.
• Execute work in line with governance and compliance processes.
• Plan and organise own tasks to make sure that performance targets are met, and standard operating procedures are adhered ton(daily to 3 months).
• Manage all timesheets, invoices and correspondence relating to Pple staff.
• Conduct interviews, screen and recruit staff for clients and the adhoc pool.
• Provide continuous feedback on task delivery to support decision making.
• Receive, record, resolve or escalate and follow up on client/customer queries or bookings and provide regular feedback.
• Serve as the first point of contact for client / customer support by effectively and efficiently resolving queries and requests.
• Maintaining regular communication with both clients and staff on a daily 
• Collaborate with internal teams and departments in order to resolve client / customer queries and ensure an exceptional client / customer experience.

Candidate Requirements

Qualifications Required

• Grade 12 qualification essential.
• Bachelor’s or equivalent 3-year degree (NQF Level 7)

Skills and Experience Required

• Up to 5 years of experience in a similar environment
• Presenting and communicating information
• Writing and reporting
• Applying expertise and technology
• Analysing
• Learning & researching
• Delivering results and meeting customer expectations
• Following instructions and procedures
• Coping with pressures and setbacks

To Apply

Click Here!

Application Deadline: March 31 2024

Equity statement

Pple is committed to Transformation, which encompasses Employment Equity, Diversity and Inclusion when recruiting internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applicants.

Should you not have received a response within 4 weeks of the closing date of this advert, please consider your application unsuccessful.