Wilderness Recent Available Job Opportunity – Apply Now!

Wilderness exists to make sure the world will always have a version of its iconic wild places that is unfenced, untamed and unpredictable. It’s not our reputation as one of the first, or the largest, in the conservation tourism space that makes us Wilderness. It’s our determined push to keep going. To keep protecting, exploring and expanding Earth’s ultimate, untamed places. And then to bring guests to discover the beating pulse of each one.

 

 

 

 

Job Title: Lodge Manager 
Location: Botswana
Salary: Market Related
Job Type: Permanent
Sectors: Travel & Tourism Management
Reference: 82287

 

Vacancy Details

PURPOSE OF THE JOB

Ensuring the comfort and needs of guests are attained in camp as well as striving to exceed all expectations. Practicing seamless communications of guests needs and ensuring all personnel in camp understand and deliver accordingly. Incident reporting and maintaining a database of all guest likes and/or dislikes for future reference.

The Lodge Manager is responsible for maintaining the smooth operation of a luxury safari lodge. To provide leadership and development to staff, maintain lodge facilities and provide a level of hospitality which meets the company’s minimum standards.

 

KEY RESPONSIBILITIES:

• Booking sheets, emails
• Personalise all welcome and departure cards.
• Ensure and provide flawless, upscale and professional in camp and out of camp guest service experiences.
• Analyse guest feedback and provide strategic direction to continuously improve overall rating.
• Anticipate and react promptly to guests’ requirements; a sense of urgency.
• Oversee and coordinate all arrivals and departures of all camp guests.
• Coordinate and manage communication between guests and staff and follow up to ensure complete service delivery.
• Direct, coach and manage camp employees to ensure all standards and operating procedures are adhered to.
• Maintaining all aspects of facilities and assets in the camp and back of house through best practice of hygiene and safety standards for both guests and staff.
• Ensuring the maintenance and ongoing development of the Environmental Management Plan within the set framework.

 

MINIMUM REQUIREMENTS:

• Diploma in hospitality management or equivalent.
• Proven working experience in the hospitality field for a minimum of five years.
• Ability to work flexible hours.

 

COMPETENCIES:

• Outstanding communication skills.
• Service excellence (Desire to enhance Guest Experience).
• Integrity.
• Problem solving.
• Empathy.
• Organizational Skills.
• Ability to work flexible hours

 

To Apply

Click Here!

Application Deadline: March 15 2024