Posted on :
3 Mar, 2015
3 Mar, 2015
Directorate: Customer Care
SALARY : R123 738.00 per annum
CENTRE : HSRC Building, Pretoria
REQUIREMENTS : Grade 12 Certificate (or equivalent) PLUS 1 to 2 years’ experience in the receptionist
field and customer care. Knowledge of: i) Customer care principles. ii) Telephone
etiquette. iii) Document tracking, storage and retrieval. iv) Ms Office Suite. v) Basic
provisioning administration. vi) Filing systems. Competencies needed: Thorough
knowledge of sign language. Excellent communication skills. Planning and organising
skills. Interpersonal relations. Problem-solving skills. Typing. Initiative. Adaptability.
Business ethics. Attributes: Confident. Friendly. Patient. Accurate. Compliant. Precise.
Adaptable. Diplomatic. Disciplined. Alert. Independent. Ability to work under pressure.
Well organised and effective. Innovative. Ability to work in a team and independently.
DUTIES : Answer telephone, screen and direct calls. Receive clients or visitors and ensure that
they are correctly referred. Deal with queries from the public and customers. Render
general administrative and clerical support. Receive and sort mail and deliveries. Scan,
manage and draft notices, documentation, supporting registers and filing. Provide
efficient customer care services.
ENQUIRIES : Mr B Futshane, Tel: 012 312 7982
APPLICATIONS : The Director General, Department of Social Development, Private Bag X901, Pretoria,
0001, Physical Address: HSRC Building, 134 Pretorius Street
FOR ATTENTION : Ms E de Waal
CLOSING DATE : 19 March 2015
NOTE : A curriculum vitae with a detailed description of duties, the names of two referees,
certified copies of qualifications and identity document must accompany your signed
application for employment (Z83). Shortlisted candidates for SMS posts will be required
to undergo competency assessment. The successful candidate will sign an annual
performance agreement, complete a financial disclosure form and also be required to
undergo a security clearance. If the candidate is applying for an OSD post, certificates
of service must be attached to the CV. No faxed or e-mailed applications will be
considered. It is the applicant’s responsibility to have foreign qualifications evaluated by
the South African Qualification Authority (SAQA). Failure to submit the requested
documents will result in your application not being considered. Personnel suitability
checks will be conducted on short listed candidates and the appointment is subject to
positive outcomes of the checks. Correspondence will be limited to shortlisted
candidates only. If you have not been contacted within three months after the closing
date of this advertisement, please accept that your application was unsuccessful. “The
Department of Social Development supports persons with disabilities”