SA Commercial (Pty) Ltd Current Available Job Opportunity- Apply Now!

South Africa’s award winning, established, dynamic and leading BPO organisation. As a locally grown business, our vision is to provide turnkey, customer engagement solutions to enable our Clients to compete in an ever-changing industry under extreme legislative pressure. Based in Cape Town and established in 2007, our vision is to “Build lasting partnerships with our Clients by enhancing the value of their Customer journey.” As an outsource service provider, the management, processes, systems and methodologies that supports it, are the required core competencies of SA Commercial. Our wide range of customer engagement and administrative services allows our Clients to focus on their core competencies while leaving the day-to-day customer contact functions in our capable hands.

 

 

 

 

Job Title: Customer Services
Location: Cape Town
Salary: R9 000.00 – R11 000.00 Per Month
Job Type: Permanent
Sectors: Call Centre
Benefits: Transport Allowances
Reference: CPT000082/ZJ

 

Vacancy Details

We now have an exciting opportunity for an experienced Customer Service Centre Agent!

 

Job Description:

We are looking for customer-focused and results-orientated individuals, with sound problem-solving and interpersonal skills, to deliver exceptional service to customers across multiple channels.

 

Key Responsibilities : 

• Query Handling (Inbound/E-mail/Webchat/etc.)
• Responding to a defined range of customer queries or inquiries, to deliver appropriate, accepted resolutions for customers
• Liaising with internal/ external parties to resolve customer queries
• Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner
• Provide accurate information to customers

 

Requirements

• Experience within the UK market for 12 months minimum
• Previous experience in E-mail & Webchat support
• A Matric Certificate or equivalent qualification
• Proficiency in English is an essential requirement
• Neutral accent
• Credit and Criminal Clear
• Able to work rotational shifts
• A minimum of 12 months client service experience in dual-focus capacity will be advantageous
• Able to start immediately.

 

To Apply

Click Here!

Application Deadline: December 31 2023