Telkom SA Limited: Operational Specialist, Customer Support (tbm)

Category: Customer Care Jobs in South Africa
Industry:
Posted: Jul 17, 2013


Share on Facebook18Share on Google+0Tweet about this on Twitter1Share on LinkedIn0

Telkom SA Operational Specialist, Customer Support (tbm)

Job Requirements (Qualifications/Experience/Special Requirements)
Qualification:
A relevant 3 year degree/diploma in any of the ff: Eng/Commerce/Marketing and Sales/IT/Business.

Experience:
3 Years relevant operaitonal experience.

Special requirements:
A valid driver’s license.
Willing to work long hours.
Proficient in the English language (written and verbal).
Core Description (Duties & Responsibilities)    Responsible for customer service experience across Fulfilment, Assurance and Billing, as well as Service level management (including all aspects of service delivery management relating to customer service).



Implement and monitor the SLA/OLA framework for TBM. Institute effective incident-,problem- and change management.
Ensure consistent customer service across the TBM FAB, as well as optimal use of designated systems, tools and technology platforms.
Manage relevant stakeholders.
Competencies (Knowledge/Skills/Attitudes)    Functional Knowledge:
Administrative Procedures; Business Plan; Business Strategy; Business Systems; Business Technology; Change Management; Financial Management; Telecommunications Market.

Functional Skills:
Administration; Analytical; Communicating; Conflict Management; Decision Making; Diversity Learning; Facilitating Techniques; Presentation Techniques; Problem
Solving.

Leadership Behaviour/Attitude:
Customer Focused; Decisive; Initiative; People Orientated; Proactive; Team Player.
Remuneration Benefits    Market related

How to Apply
Closing date: 21st July, 2013
Enter Your Email below and Get Job updates (It’s Free)
Share on Facebook18Share on Google+0Tweet about this on Twitter1Share on LinkedIn0

Comment on this Job - Please Post Your Comments Below:

comments


Tags: