Persona Staff Recent Available Job Opportunity – Apply Now!

PERSONA’s vision is to allow our Clients to focus on their core activities, and let PERSONA manage the responsibility of staff recruitment; ensuring the perfect fit between candidate and client for the most efficient and effective workforce. PERSONA is committed to delivering the best service to our clients and candidates.

 

 

 

 

Job Title: Customer Service Consultant
Location: Cape Town Northern Suburbs
Salary: Market Related
Job Type: Permanent
Sectors: General
Reference: CPT004088/JH

 

 

Vacancy Details

Our client in the Northern Suburbs is looking for a Customer Service Consultant to join their team. The ideal candidate will be hardworking and have excellent customer service skills.

 

Responsibilities:

• Provide professional and efficient customer service to internal and external customers.
• Advise and educate customers on company procedures, different billing modes and the administration, methods and processes it involves.
• Create, assign, escalate, follow up and resolve tickets for internal and external customer queries through company ticketing system, telephone, and email within the SLA.
• Build positive relationships with the client.
• Accurate updates and uphold of client profiles.
• Perform administrative duties with regards to follow ups, corrections, and reporting.
• Assist in sending bulk emails and SMSs to customers.

Requirements:

• At least 2 year’s experience in a similar role.
• Fully bilingual (Afrikaans and English)
• Excellent customer service skills
• Driver’s license and own reliable transport
• Good verbal and written skills
• Computer literate.
• The ability to work under pressure.

 

To Apply

Click Here!

Application Deadline: August 31 2023

To apply, please send your CV to[email protected]

Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful.

Persona Staff CC is POPIA (Protection of Personal Information Act, 2013) compliant, all personal information is protected according to legislation. Applying for any of our available vacancies, you give Persona Staff consent to process your Personal Information for Recruitment Purposes, according to the POPI ACT, 2013. If you have any concerns regarding your Personal Information and our compliance towards the legislation, you are welcome to request out POPI Act Policy.