Customer Service Agent Jobs at Tracker South Africa

Tracker requires the Services of a MCC Agent: Monitoring Customer Service Agent in the Monitoring Call Centre based at our Head Office in Johannesburg. This position requires a candidate who is committed to delivering extra ordinary customer service as well as conscious about our customers and their vehicle safety. The ideal person should be able to work shifts of 12 hours, be committed and dedicated and work in a disciplined environment.

Key Responsibilites

Liaise between strategic parties leading to the recovery of stolen vehicles.
Administration, i.e recording of information of Tracker units including
data capturing.
Be responsible for the execution of all duties relating to all signals received on the system
Ensure Customer Service Standards are maintained as per the Tracker Customer Centricity requirements
Resolve customer queries
Build relationships with other departments.
Provide service to both existing and prospective clients.
Provide service to internal departments/regions/staff within Tracker.
Take emergency calls Activate Tracker units and ensure the dispatch / recovery process flows smoothly.
Administration, i.e recording of information of Tracker units including
accurate data capturing.
Ensure Customer Service Standards are maintained and problems solved in a professional manner.
Build relationships within the department as well as other departments.
Provide service within the region as well as other departments/regions/staff
within Tracker.
Ensure all your administrative and shift duties are accurate and complete

Key Requirements

Matric with at least 1 year experience in a service oriented call centre environment
1 years experience in the vehicle tracking industry will be an advantage
Service in vehicle crime investigation will be advantageous
Proven ability to remain calm under stressful conditions
Proficiency in MS Office.
Grade C PSIRA registration would be an advantage
Must be able to work shifts, have a drivers license and own transport
Understand the importance of teamwork
Committed to excellence customer service
Be able to work in a disciplined environment

Click here to apply online

Closing date: 15/11/13