Customer Support Engineer Vacancies

Posted on :

7 Nov, 2013

Category :

Customer Service Jobs in South Africa

If you are interested in accelerating your career in an IT company that is making a real impact and you can troubleshoot problems telephonically (without remote access) this job is for you.

About Mimecast

Not many people can say that they work for a business that has achieved 7,579% growth globally. In recognition of this, Mimecast was awarded Messaging Product of the Year for 2012 and ranked 20th Fastest Growing Technology Company in the UK in the 2012 Deloitte Technology Fast 50. Check out our website to find out about the other major industry awards Mimecast has achieved to date.

We understand that success is built on our people and therefore we take hiring very seriously. Only people that represent our passion, energy and commitment to service excellence will be considered for a rare spot in a Company that is genuinely going somewhere fast.

To ensure continued accelerated growth we are looking for brilliant people to join our super charged Team where your energy and commitment will have a direct effect on your own value creation. To be successful you need to be excited by the opportunity to apply your progressive knowledge and thinking as well as the opportunity to continually stretch and learn. You will not be ‘a number’ so with that comes greater responsibility and commitment. Be ready to operate at full capacity!

The  role  

Mimecast South Africa requires high performing Customer Support Engineers to join its global service desk or Global Network Operations Centre (GNOC), from which all support, customer services and technical operations monitoring takes place.  The South African GNOC services the SA, UK and US regions 24/7.

This requires all GNOC staff to be available for standby in rotating shifts as rostered.

The successful candidates will have an excellent understanding of TCP/IP networking and internetworking, messaging technologies and messaging security technologies.

The Service Delivery Department is a fast paced and highly demanding environment. Candidates must be self motivated and dynamic individuals who are able to work under pressure with limited instruction and direction.


The person we are looking for

The Customer Support Engineer needs to be a naturally enthusiastic  customer service orientated IT engineer who is looking for a role that places them at the forefront of cutting edge, cloud technology and innovation with an established solution set.

We are looking for someone who is a self driven, positive person who thrives in a demanding and fast paced team environment.  The successful candidate will be able to handle pressure by demonstrating the ability to work though complex cases quickly, accurately, autonomously and to the customers immediate satisfaction.


Key Responsibilities: 

  • Telephonic technical support case troubleshooting and resolution (accurately and fast)
  • Escalation of cases and customer feedback (where required)


Essential Skills:

  • In depth TCP/IP Networking and internetworking knowledge
  • MS Exchange and/or other mainstream messaging & collaboration platforms (Sendmail, Exim, Postfix, Domino or Groupwise)
  • Server, network, and enterprise applications and/or systems integration experience
  • Must be fluent in English and able to articulate technical issues clearly over the phone and in writing.
  • A culture of service excellence and problem ownership
  • Effective problem resolution and troubleshooting /root cause analyses skills and experience.
  • MCSE, MCTS, MCITP qualification or equivalent is essential
  • A PASSION for excellent  service and support!


Candidates wishing to apply are invited to forward their CV to

Please note that only candidates with the required skills and experience should apply.

Anybody asking you to pay money to schedule your interview or offer you job may be a scam

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