InspHired Recruitment Solutions Current Job Opportunity – Apply Now!

We Are Hiring !!!

If you reside in Johannesburg and Pretoria with IT Support or Service Desk experience..THIS ROLE IS FOR YOU!

Our client in the telecommunications industry is urgently looking for Service Desk Agents to join their team in Pretoria.

 

 

 

 

 

Job Title: Service Desk Agent
Location: Pretoria

Job Summary:
Responsibilities:
Efficient and effective logging and allocating of incoming calls and assisting Engineers/involved parties in ensuring all calls are attended to and closed.
Ensure all calls are logged within ITSM tool per the required operational processes.
Assist team with work overload as and when required and ensure general administration work is up to date.
Ensure a high level of customer liaison is always maintained and interaction is conducted in a highly professional manner.
Follow appropriate escalation procedures as and when required.
Ensure adherence to respective client-specific Operational Manuals.

Requirements:

A+
N+ or Higher
Preferred Qualification: ITIL v3 or ITIL 4.
1-2 Years’ experience in an IT service desk environment.
1-2 Years’ Customer service experience.
1-2 Years’ experience in First call resolution.

Package & Remuneration:
R10 000k – R15 000k

To Apply:

Click Here!