Multichoice South Africa: Service Desk Agent

MultiChoice started as the subscriber management arm of M-Net, the analogue Pay-TV channel. Today it is the leading multichannel digital satellite television operator across the African continent. Its dynamic technology platform and varied bouquet of channels, built on a foundation of compelling premium entertainment, has seen MultiChoice grow its business across South Africa. Multichoice South Africa recruits Service Desk Agent

MULTICHOICE SUPPORTS THE PRINCIPLE OF EMPLOYMENT EQUITY

VACANCY: SERVICE DESK AGENT

(Cape Town)

Level D

THIS POSITION IS TARGETING AFRICAN CANDIDATES ONLY

CONTEXT

(External factors which influence the work environment, taking future conditions and strategic requirements into account)
•Leading edge technological environment
•Multinational organisation
•Multi –cultural environment
•Participative environment

CUSTOMERS

Management and staff of:
•Multichoice
•Multichoice Africa
•DSTV Mobile
•DSTV Digital Media
•MNet
•Supersport
•Oracle
•NMScom

OUTPUTS

(Products, services, programs and information which the individual must provide to external individuals or groups, or one another to accomplish the organisation’s mission and strategy)

•End-user support for Media24 business units via various communication channels
•Support for all aspects of PC software and hardware technology
•Support for general office applications and operating systems
•Investigating users’ technical problems with a view to resolving them

COMPETENCIES

Functional

•Strong technical skills, with formal training at the A+ level
•Familiarity with operating systems in general, with a special emphasis on Windows NT 4.0 Workstation, Win 2000 & XP
•Good working knowledge of software, including MS Office, Exchange/Outlook, Internet Explorer
•Experience in hardware trouble-shooting, including the repair and upgrading of hard drives
•Exposure to networks (LAN and WAN), peripherals (external drives, modems, printers) and an understanding of the TCP/IP networking protocol
•Bilingual (Afrikaans and English) (3rd language will be an asset)
•Excellent communication skills
•Previous working experience in a customer service contact centre
•Ability to solve problems systematically and creatively including the ability to multi- task

Personal Qualities

•Integrity;
•Teamwork;
• Professionalism;
•Accountability;
•Commitment; Excellence
•Knowledgeable, enthusiastic, positive attitude
•A high energy level and superior telephone etiquette

Are you interested in this dynamic and challenging position? Please send your application to Pinky Qina at Human Resources [email protected]

CLOSING DATE: 14 June 2010

PLEASE NOTE:

KINDLY STATE WHICH POSITION YOU ARE APPLYING FOR WHEN SUBMITTING YOUR CV.

Apply online before 7 Jul 2010