Sasol Contact Centre Learnership Programme

Since this job functions in highly demanding environment, the Contact Centre Agent must be customer focused and service orientated. Knowledge/experience and interest in the oil industry will be added bonus.

The incumbent must be able to act in a courteous and professional manner while handling large volumes of inbound as well as outbound calls.

 

Will be required to work shifts, weekends, as well as be on standby duty according to a set roster.

Must be able to work in one of multiple queues/skills sets over various customer contact channels

Must be computer literate (at least basic knowledge of MS Office)

Queries and complaints must be correctly diagnosed and resolved within mandate and to ensure customer satisfaction.

Execute ad hoc tasks.

Attend ad hoc meetings.

 

This is a Learnership for persons with disabilities

 

Job Requirements

Minimum of Grade 12 certificate

 

Personal Attributes

Interpersonal Skills:

Respecting others

Sharing information

Being a team player and working on own

Networking

Handling situations with diplomacy

 

Communication:

Effective communication

Communicating orally

Listening to others

Communicating in writing

 

Self-Management Skills:

Acting with confidence

Initiating

Managing own learning

Demonstrating flexibility

Being self motivated

Demonstrating emotional intelligence

 

All applicants must apply on line via the Career Website. Only applications submitted via the website will be considered.

 

Ref No. 12233

Closing Date: 07 November 2013

Location: Randburg, Gauteng

 

How to Apply

Click Here to apply online.