Sasol Gas Limited: Customer Services Officer Jobs in South Africa

Posted on :

27 Nov, 2010

Category :

Customer Service Jobs in South Africa

Sasol gas limited is a family of businesses working in harmony to create new and dynamic products. Whether in chemicals, energy, liquid fuels or gas, our strength is in our structure.

We strive to be a respected global enterprise, working under the banner of a high-tech molecular symbol where the sum of the parts is equal to the whole.

Closing Date: 2010-11-30
Business Unit: Solvents
Location: Durban , KZN , SA
Reports to: Manager-Customer Demand Fullfiment
Job Type Permanent
Level of Experience: 2-3 years

Closing Date: 2010-11-30Business Unit: Solvents Location: Durban , KZN , SA Reports to: Manager-Customer Demand Fullfiment Job Type Permanent Level of Experience: 2-3 years

Position Summary

Please note that this position is only open for current Supply Chain personnel’s consideration, and applications from other functions, will at this stage, not be considered.

The primary focus is to ensure timeous and accurate execution of approved orders for exports to customers and Sasol Regions globally.
100% adherence to all legal requirements in shipping.
Knowledge of SOX/ SARS.

Specific experience required

•3-6 years export experience
•Knowledge of export processes and common practices (e.g. Container shipping, bulk shipping, customs and excise procedures, international payment methods, IMCO terms)
•Working knowledge of LC’s will be an advantage
•SHERQ export supply chain knowledge will be an advantage
Required Outputs: Functional (the core content and deliverables of the position):
•Ability to coordinate the total sales order cycle for container and bulk exports to customers through liaison with Marketing, Customers, Sales Agents and service providers, ability to achieve 100& OTIFWAC on export documents
•Executing exports in accordance with LC terms and conditions
•Compiling and forwarding accurate clearing and forward documents
•Filing of export documentation, ability to maintain an audit trail with regards to documents
•Delivering of final documents to customers within set time limits.
•Investigation of customer complaints and implementation of corrective actions

Required Outputs: General (overall objectives/key areas of performance to be included in the performance agreement):
•Effective liaison with service providers as well as local and international customers and banking institutions for LC payments
•Comprehension of letters of creditors

Job Requirements

Qualifications and Capabilities:
•Matric essential
•Certificate in Exports or related would be an advantage

•2-4 Years container, isotank and bulk export experience

•Excellent communication skills (verbal and written)
•Good organisational skills
•Ability to work independently
•Must be a team player
•Strong customer service focus
•Self Starter ( must show initiative)
•Strong administrative skills
•SAP R3 (Exports)
•Computer literacy (Microsoft Office)
•Ability to work with diverse customers and cultures
•Good telephone etiquette
•Customer focus
•Functional and accurate

•SHERQ export supply chain knowledge
•Export processes and common practices

Personal Attributes:
• Self Confidence •Learning Orientation • Action Orientation •Positive Attitude • Relationship Building •Teamwork •Harnessing Diversity •Conflict Management • Stress Management 

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