Posted on :
25 Feb, 2021
25 Feb, 2021
South32 is a distinctive business with a leading presence in the global market. Our operations span multiple continents and offer an excellent platform for those seeking to fast-track their career. Join our dynamic business and become part of the South32 Group.
Job Title: SPECIALIST SERVICE DELIVERY: KHUTALA COLLIERY (SAEC) – INTERNAL / EXTERNAL
Location: eMalahleni / Witbank, Mpumalanga, South Africa
Reference #: CEN-IT-051
Contract Type: Permanent
Salary: Market Related
The purpose of this role is to act as the primary interface between the operation / site and IT. This role owns the service relationship regarding the operation / site and IT expectations for service and governance.
Managing IT services and operations;
Responsible for infrastructure management and end user computing support;
The accountabilities for the Service Delivery Specialist include but are not limited to: Ensure environmental compliance for computer rooms; Ensure controlled access to computer rooms; Ensure acquisition, implementation and
upgrade of operational infrastructure in line with agreed standards and requirements;
In terms of infrastructure support, the role will be responsible for the following aspects, namely:
Documenting and maintaining Infrastructure configuration; Managing infrastructure change control; Implementing and managing 3rd Party Vendor Support for Mine Infrastructure; Delivering operational Infrastructure support;
Managing incidents and service requests; Performing problem management; Performing Root Cause Analysis;
Customer Management (Manage business & customer relationships): Responsible for adhering to Coal IT customer engagements, change and communications strategies and plans; Managing business relationships and accounts by acting as the main Service Delivery point of contact;
Managing IT Governance, Risk & Compliance for Service Management and Infrastructure;
Managing IT security, IT quality and IT HSEC activities;
Responsible for optimizing Asset Operational IT Service Delivery contracts with 3rd parties.
Serious contenders will have a Degree / National Diploma in IT or related IT certification/s relevant for this role with a minimum of 4 years’ experience in infrastructure and at least 1 year in a supervisory role;
In-depth knowledge of infrastructure stream is essential;
Knowledge of service methodologies, delivery and integration processes and procedures in an out-sourcing environment is essential;
Experience in Mining and / or Manufacturing industries is essential;
In depth understanding of the nature of opportunities and issues faced by operations is essential.
Application Deadline: 12/03/2021